Subject of this website data protection notice (1)

We have a great respect for your interest in our online presence and the services available on our website at raccoon-depot.com (the “Website”). As a matter of great importance to us, we treat your Personal Data with the highest regard. Therefore, we would like to explain in detail what kind of Personal Data we are collecting from you when you visit our Website and use the services provided, and how this information is dealt with. Furthermore, we would like to enlighten you about your rights and the technical and organizational measures we have implemented to protect your Personal Data.

Please note that the term “Personal Data” means any information concerning a living individual which includes the data comprising the data subject’s identity. The data subject is any living individual who is identified or able to be identified, from information such as their name, identity number, location data, online identifier, or one or more factors about the physical, mental, economic, cultural or social state of the individual.
 

Name and address of the data controller and service provider (2)

Raccoon Depot LLC (hereinafter referred to as “Raccoon Depot” or “we”) located at V’yacheslava Chornovola Street, 6, Lviv, Ukraine is the entity that controls the processing of your Personal Data for and during the term of this Data Protection Notice. If you have any questions or comments about this Data Protection Notice, or anything to do with data protection, please don't hesitate to contact us at: info@raccoon-depot.com 
 

Collection and use of your data (3)

Dependent on whether you are using our website to find out more about us or actually interacting with it, the kind of information collected about you, why it is collected and how it is used will differ.

a. Informational use

When you visit our website for informational purposes only, we process only the data that your internet browser automatically transfers to us. It typically includes:

• pages you visited on our Website
• date and time of access to one of our Internet pages
• time you spent on specific areas of the page
• general user behavior during vising the website (clicks on buttons, navigation through the pages, filling the forms)
• the transferred data volume and the access status (file transferred, file not found etc.)
• your browser type
• your IP address

This information is stored in server log files for 28 days, mainly for security purposes. In some cases, for instance, when investigating security incidents, it may be necessary to keep it for longer. This information is processed in a non-personalized way during your visit, with the exception of the IP address. This data is processed to guarantee the correct working of the website, to optimize its appearance for your use and to fix problems.

This data processing is based on our interest in maintaining a working website, as set forth in Art. 6(1)(f) GDPR. Information collected from informational visits to the website, including the IP address, is used exclusively for website functioning and troubleshooting. No personal evaluations are made; instead, aggregated statistical analyses of the usage of the website are performed as described in this Notice.

b. Use of the contact form

We collect and store Personal Data from our website visitors who provide information on our website forms or contact us by email. This data is only used to respond to your questions or to perform the tasks you have requested. If you would like to have your Personal Data completely removed, please email us using the email address provided in the footer of this page.

We collect the following information from you:

• first name, surname *
• contact details (e-mail address, postal address, phone) *
• subject *
• question/concern *
• attachments/files
• CAPTCHA *

* Compulsory information

This data is used in order to direct your inquiry to the right member of our staff and to give a targeted response by email or by telephone if necessary. We use this data to enable us to tailor our communication and to provide us relevant information about your business.

CAPTCHA entries are only used to ensure that the requests are not automated, and these entries are not stored after the verification process.

Data processing is done based on:

• Art. 6(1)(b) GDPR for the purpose of processing of applications and requests concerning the existing contractual relationship (for instance, consulting services contract).
• Art. 6(1)(f) GDPR for general inquiries and for the purpose of processing your request in the best and most secure way. The CAPTCHA is also processed based on the legitimate interest of preventing spam or automated login attempts.
   

Use of cookies (4)

Our website uses cookies, which are small text files our server sends to your device to store when you visit. Cookies allow the website to recognize your device at a later time, remember your preferences, enhance your experience, and even help tailor the content or advertisements you see based on your interests. 

a. Which cookies do we use?

Some cookies that we use on our website are strictly necessary, in the sense that they are necessary for the proper working of the website and for rendering the basic functions. These cookies are necessary to allow you to access the website and use its features such as the ability to move around the site, log in and to remember your cookie preferences. Since these cookies are central to the working of the website, you cannot opt out of them.

Other cookies help us understand how you interact with our website — for instance, how many people visit a particular page, or how many searches were made. These cookies can improve the website’s functionality (functional cookies) or help the content of the website to better suit your tastes and interests (statistics/marketing cookies). Such cookies, along with the processing of related Personal Data, will only be applied if you provide your explicit consent.

Third-party services are off by default. They can be turned on by clicking on the buttons on the content thumbnails or in the Cookie Preferences Tool. We have also opted for extended data protection mode for embedded YouTube content, which, according to Google, prevents cookies from being set until you play the video.

Cookies can be either first-party cookies (set by us) or third-party cookies (set by other companies).

All cookies are classified as:

• Essential cookies — These are required for basic functions and are crucial for the proper working of the website.
• Statistics — This type of cookie does not collect information about your identity. The information collected is useful in understanding how visitors use our website.
• Marketing — Third parties use these cookies to serve you targeted ads. They achieve this through the tracking of users across different websites.
• External media — To display content from video and social media platforms, cookies are set by these third parties.

The following is an overview of the cookies that we use on our websites:
 

Essential cookies

These are essential cookies that perform basic functions and are necessary for the proper functioning of the  website.

Name of cookie	Purpose and function of cookie	Service provider	Type of cookie	Lifespan of cookie
cookie_consent	This cookie stores the selected consent options of the user	Raccoon Depot LLC	First party cookies	1 year
fe_typo_user	TYPO3 uses a cookie named fe_typo_user to maintain a session ID	Raccoon Depot LLC	First party cookies	Session

b. Managing your cookie preferences

You can also manage your cookie preferences and withdraw your consent at any time using the privacy preferences tool, available through the “Cookie Preferences” link in the footer of our website.

In addition, browser settings contain controls for cookie use — you can block all cookies, save them only on specific websites, or have your browser ask for your permission before storing a cookie. You can also block or delete individual cookies.

However, please be aware that disabling or limiting cookies can impact the operation of our website. Some features may not work properly, and the overall user experience may be reduced.
 

YouTube and Google services (5)

To improve the user experience, our website uses YouTube, Google Analytics and Google Tag Manager. Google Analytics as well as Google Tag Manager are the services provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”) to analyze who is visiting our website and how they are interacting with the website. YouTube videos and plug-ins are also embedded on our website and are stored at YouTube.com, which is operated by YouTube LLC (901 Cherry Ave., San Bruno, CA 94066, USA; “YouTube”) a subsidiary of Google.

Google Tag Manager is a service that helps us to capture general behavior of our visitors when they interact with the website, clicking on buttons, filling the forms, navigating through the pages, and so on. Additionally, it allows us to load third-party services like Microsoft Clarity (product of Microsoft Corporation which allows to understand which content visualized on the website is most interesting for our visitors. The legal address is: Microsoft Corporation, One Microsoft Way, Redmond, WA, 98052-6399, USA). In order to see the full list of services included by Google Tag Manager please check Section 4(a) of this Notice.

These services are off by default and you can enable them by clicking on the corresponding buttons on the thumbnails of the content. Once enabled, it transfers to Google in the USA information about the subpage you have visited together with other information mentioned in section 3(a) of this notice. It means that if you are signed in to your Google account, this information will be linked to your account. To prevent this, exit your Google account before using these services.

This information is used by Google to create user profiles for purposes such as targeted advertising and market research and to customize the ads people see based on their interests. For more information on how Google collects and processes data, including information about your rights and privacy settings, please visit Google’s privacy policy at https://policies.google.com/technologies/cookies. To prevent the creation of user profiles, you can manage your preferences at https://adssettings.google.com/authenticated 

We do not collect or store any Personal Data in connection with Google Analytics, Google Tag Manager or YouTube, we don’t use this information otherwise. The processing of your data occurs only after you have given your consent by activating these services as per the regulations of Art. 6(1)(a) GDPR for data transfer to the USA. To that end, Google guarantees the EU Standard Contractual Clauses and provides other protection guarantees. To learn more, please visit https://business.safety.google/adsprocessorterms/sccs/
 

Involvement of service providers and transfer of data to third parties (6)

Your data may be shared with service providers who help run this website, such as hosting and support services. These service providers are obligated to comply with the same data protection laws as we are.

We may also share your information when we are legally permitted to do so, including when we are required to respond to a legal request (such as a court order, subpoena, or request for discovery in a civil lawsuit). Information may be shared with government authorities, including law enforcement, when necessary to prevent physical harm, financial loss, or to investigate suspected or actual fraudulent or illegal activity.
 

Retention of your Personal Data (7)

We store your Personal Data for no longer than necessary. The purposes for which it is collected and processed are set out in this Notice.

In general, any Personal Data you provide in the context of an inquiry, information request, or other communication will usually be kept for the duration of time required to properly action and process your request. However, it may be stored for longer if it is necessary to meet the other purposes of this Notice.

This information is collected through the use of the website and is stored in log files for 14 days for security reasons, or as long as it is otherwise necessary if the information is preserved for a longer period in order to address security concerns, for example, in the case of an actual security incident.

Your Personal Data will be destroyed after the relevant retention period; however, it may be further stored if it is necessary to keep it for legal purposes, including statutory data storage, or to deal with legal issues, such as lawsuits or other legal proceedings (to resolve a claim or address a potential claim).

If you have any questions about how long we retain your Personal Data, please contact us via the contact details set out above.
 

Your rights (8)

Following are the rights you have in relation to the processing of your personal information, as per the applicable data protection laws:

• Right of Access: You can, among other things, request from us to confirm whether we process your Personal Data, and if we do, to access the data and find out more about it (Art. 15 GDPR).
• Right to Rectification: You are entitled to prompt correction of your Personal Data if you believe it is inaccurate, and, if necessary, completion of any incomplete data (Art. 16 GDPR).
• Right to Deletion: You have the right to request the deletion of your Personal Data immediately if one of the grounds mentioned in Art. 17 GDPR applies. For example, when the data is no longer needed for the purposes for which it was collected.
• Right to Restriction of Processing: You may request from us the processing restriction in certain conditions set out in Art. 18 GDPR, which include, for example, where you believe that the information that we hold about you is inaccurate or when you object to its processing, for the length of time it takes for us to look into your request.
• Right to Data Portability: You have the right to receive from us your Personal Data that you have provided to us in a structured and commonly used machine-readable format. You also have the right to transfer it to another organization, as allowed by Art. 20 GDPR.
• Right to Object: You are entitled to object at any time for reasons related to your situation, to the processing of personal data based on Art. 6(1)(e) or (f) GDPR. We will stop processing your data if you object to the processing of your data on this ground, unless we can establish a legitimate interest in processing your data that overrides your interests and rights or where the processing is required for the establishment, exercise or defense of legal claims. You can also object to the processing of your data for direct marketing purposes at any time, and we will stop processing your data for such purposes.
• Right to Withdraw Consent: If we are processing your Personal Data with your consent, you are able to withdraw that consent at any time and this will not affect the lawfulness of processing before consent was withdrawn. You can do this for cookie-related data collection and processing through the Cookie Preferences Tool or by contacting us at the address below.

To exercise these rights any further, please contact us at: info@raccoon-depot.com
 

Data security (9)

To safeguard your personal data against risks such as accidental or deliberate manipulation, loss, destruction, or unauthorized access, we implement a number of technical and organizational security measures. These measures are regularly updated and enhanced to align with technological advancements.

To enhance the security of your data when you use our website, we employ SSL/TLS encryption. This encryption technology protects your personal data by encrypting your information during the transmission so that unauthorized third parties cannot access it.

 

Last updated: January 2025