Medical Tourism Platform
Customer location:
Great Britain
Duration
July 2019- December 2019, ongoing support
Services
Front-End, Back-End
Key technologies
Laravel
The Client
Medical tourism is an increasingly popular industry, offering patients access to high-quality medical services, from advanced surgical procedures to alternative treatments, at significantly lower costs compared to their home countries. The demand for accessible, cost-effective, and high-standard healthcare solutions has driven the need for a comprehensive online platform to connect patients with top-tier medical providers.
Project Scope
The client approached us with a well-defined vision and completed designs for public-facing pages. The project was planned to be executed in two phases:
Phase 1
The initial launch focused on providing comprehensive information about medical treatments, clinics, and doctors. The platform featured patient ratings and reviews, offering transparency and credibility to prospective patients.
Phase 2
The second phase aimed to integrate a robust Customer Relationship Management (CRM) system, enabling seamless patient-doctor communication. This system would support appointment booking, data storage, invoicing, and other essential functionalities. While full CRM implementation is still under discussion among investors, its potential to streamline the patient journey remains a key priority.
Our Solutions
A Comprehensive Medical Marketplace
The platform functions as a "Medical Booking.com", providing a user-friendly experience where patients can:
- Access detailed descriptions of medical treatments.
- View a list of clinics and specialists offering specific treatments.
- Compare pricing, available services (e.g., airport transfers, translation assistance, HIV patient acceptance), and patient reviews.
- Filter options by price, special offers, and overall ratings.
- Submit appointment requests directly through the platform.
Educational Blog & Informational Content
Recognizing that patients often research medical conditions and treatments before seeking professional care, the platform includes a structured blog section. This resource provides well-organized, relevant, and authoritative content, guiding patients through their decision-making process.
Advanced Search Functionality
The platform features two types of search capabilities:
- Global Search: Allows users to search across the entire website.
- Focused Search: Enables users to refine their search specifically within treatment, clinic, or doctor pages, ensuring relevant and targeted results.
The result
Since its launch, the platform has gained significant traction, facilitating patient appointment requests and enabling streamlined treatment management. By centralizing essential medical tourism services in one place, the platform ensures access to reliable and trustworthy healthcare information.
The project faced initial challenges, including delays caused by the COVID-19 pandemic. However, this disruption also sparked innovative developments, such as:
- Online consultations, allowing patients to connect with doctors remotely.
- CRM system discussions, aiming to enhance the patient experience through streamlined communication.
- Collaborations with local partners, enabling some procedures to be performed locally post-online consultation, reducing overall treatment costs while maintaining quality care.
Despite early hurdles, the platform continues to evolve, reinforcing its mission to make medical tourism more accessible, transparent, and efficient.
